Our Customers

February 24, 2012
"Thank you again for your excellent help with this. I was very pleasantly surprised by the high level of customer service you provided me on behalf of Nuheat. This will always weigh heavily in any future purchases I make, and I will happily recommend Nuheat products. Please pass my sentiments on within your organization with my thanks."
- Dave C.

May 20, 2011
"Last week I put in custom mats and the install went great. The mats were cut perfectly and it all fit as planned. If it wasn’t for me adding the extra floor insulation it would have gone even quicker."
- Cecil G.

May 1, 2011
"I would like to send a note of thanks for the help your team has provided to our project. We needed to design and build a heat system in a very short time. You successfully delivered, as you promised. Because of your efforts, we were able to keep our promise to our customer; this was incredible."
- Etienne O.

March 21, 2011
"Thank you for getting all the measurements set up & the "hand holding" as we did the install. It was such a huge job and had us biting our nails, but the end result was fantastic. We LOVE, LOVE, LOVE the heated floors. It's been a huge asset in our home and makes the tile a 100% perfect install for our needs."
- Gwynne J.

March 15, 2011
"Wow! You guys rock! It was your customer service assistance that made us decide to buy Nuheat when originally comparing the options and I’m grateful that standard is still being exercised! I will continue to refer everyone to you who asks us about our in-floor heating system!"
- Carol O.

February 2, 2011
"We didn't really think we needed heated floors in our bathroom, but now I would never go back to not having them - great product!"
- Glenn R.

November 29, 2010
"I am so amazed - THRILLED - that I could call in to your company and within 47 seconds be talking to a real person that could answer all my questions. I was trying to think of some more questions to ask while I was on hold, but I wasn’t on hold long enough!"
- N.A.

November 18, 2010
"I bought 2 custom mats for our home reno. The main floor of our place is now much more evenly heated, and comfortable than before with 3 electric baseboards."
- Doug P

November 16, 2010
"You guys are THE BEST...really! I have called at least 4 times now and EVERY one of you has been so helpful...EVEN when my information was sketchy. NUHEAT ROCKS!"
- Tammy H.

October 11, 2010
"This company is so responsive! It is so refreshing to find a company that actually cares about their customers."
- Jan

July 11, 2010
"I very much like the product...being electric radiant heat in ceramic tile. This is the only source of heat in our 2000 sq.ft. home and we are happy with it."
- Mark S.

Past Testimonials

"We are grateful for your Customer Care Team being super patient with our endless questions."
- Distributor, New York

"Customer Care helped us with one of our long-term customers who needed an order in an impossibly short time. He helped us/the customer tremendously and we really appreciate his help."
- Distributor, California

"I was really impressed with your prompt response to my recent email, with all the right answers. Your customer service was fantastic!"
- Kathleen, Customer

"Many thanks, you guys saved the day! I received some of the best service I have experienced... Your on-site rep came in, diagnosed and fixed the two broken lines and we are back under construction.
What a fantastic experience for us."
- Pete, Contractor

"I called Nuheat customer care to see if I could order directly and how soon I could expect my order. I didn't take down the name of the lady who helped me, but she did a great job. She contacted a Key Account Manager in Toronto, who called me within the hour. He was friendly and eager to help. Next morning I received a call from my local distributor. She discussed my requirements, confirmed my order and quoted me a very attractive price. She suggested air delivery and promised that the mats would be at my house within three days. Sure enough, three days later the mats arrived, in time for installation without holding up the tile layer. Your customer care person called me several times to make sure that I was being taken care of.
My order was a small one - about $700 retail. The service, attention and concern that I received from your staff was what I might have expected if I was a major customer. I was a little surprised and thrilled that this customer care still exists.
I thought that you should know how well your division looks after Nuheat's customers, the outstanding job that they're doing and how much I appreciated the service."
- Gord, Customer

"I would also like to mention that one of your designers was extremely helpful. My ensuite bathroom and closet are by no means simple rooms to measure and draw. The rooms consist of crazy angles, multiple walls, and I would be at a loss to describe in words what the shapes of these rooms are.
Your designer spent the good part of an hour helping me measure and draw this room so that I could order your product. Without his help I am certain that any standard sized mat I would have ordered would not have fit properly."
- Neal, Customer

"I renovated my bathroom and for the heating I decided to go with your custom mat. I was a bit concerned by the cost vs. a traditional convection system (1,500 vs 500), but after a couple of months of use I must say I have no regrets whatsoever. I just want to say that I am extremely satisfied with your product and the support and help received."
- Michele, Customer

"I want to state that I have used your product in several of my homes as I remodeled and have always been very satisfied with the quality and performance. Your willingness to stand behind your product gives me further proof you have a quality organization. Thanks."
- Rich, Customer

"Suffice to say, we are really enjoying the added comfort of each floor. Your product certainly has exceeded our expectations."
- Marvin, Customer

"I must compliment your organization for the extremely competent job you all do. You are absolutely far and above the best company in the construction business I have ever dealt with. Every phone call I have made to your number over the years is promptly answered by a human voice and routed to the appropriate department in seconds, not minutes. Whenever I have called the technical department the folks have been extremely patient and helpful. You truly stand by your product and all of you do your jobs extremely well. Whenever I talk to someone who is installing new tile I recommend your company and your product. It works well and you are a well-organized company.
Thank you for your help over the years."
- Peter, Customer

"Your biggest fan in our house can't speak but he likely brags to all his buddies he meets on his walks about our floors. Our dog Jack, has almost turned into an area rug on our Nuheat floors. Especially in the winter, he can be found anywhere in that room, almost unwilling to budge for a walk outdoors. The warmth and comfort that Nuheat floors offers is exceptional.
By the way, the humans in the house love your floors as well."
- Beth, Customer

"After having completing a number of residential projects in the NYC area, we came to find that there is a reason to rave. Nuheat is the leader in radiant floor heating systems and is an excellent source for primary heating comfort; we have proof of that.
We have found that the floor heating system offers the affordable luxury of warm floors and barefoot comfort that any homeowner can appreciate, particularly in areas such as kitchens and bathrooms. Nuheat's radiant floor heating system is easy to zone. The use of this heating system allows homeowners to maximize energy efficiency, reduce utility costs, while enjoying warm and comfy floors. And installation is easier than we had predicted. The best part of it is that the system is pre-built, no loose wires or complex calculations needed and very easy to install.
Our latest client is still raving about the comfort of the Nuheat radiant floors. Not only are our clients pleased, I too, have recently installed this product in my home bathroom. I will certainly recommend this to all new developers.
Great product and very cost effective!"
- A.Khan, Distributor

Browse the wide selection of online resources available on this website to assist you in the installation and operation of the Nuheat floor warming products.

We take pride in our level of customer service. If you have questions that you cannot find answers to on our website, we have in-house customer care, technical services, and design representatives that will be able to answer any questions that you have regarding Nuheat's floor warming products. Feel free to contact us at
1-800-778-WARM (9276) or email us at info@nuheat.com.

Repairs

The Nuheat Mat and Nuheat Cable Floor Heating Systems are repairable if damaged. Nuheat also has a network of registered repair technicians across North America who are available for onsite repairs if necessary.

If you suspect that the Nuheat Floor Heating System is damaged, please call our Technical Services Department at 1-800-778-WARM (9276) and they would be happy to assist you.

Measuring Support

Follow the instructions below to learn how to measure your room for installation of the Nuheat Mat System or the Nuheat Cable System.