June 21, 2013
"You guys have got to be the best company I have ever dealt with when it comes to customer service. I love your product and have always and will continue to recommend your company and product to everyone I know. Thank you so much for the way you have handled this matter."
- Sancho G.
June 19, 2013
"Hi, thank you very much I had already talked to Ashley about a month ago and today I filled out the form and mailed it and thermostat back. Didn't realize I didn't have to. Thanks again for your help you folks are really on top of things there. I keep telling everyone what a pleasant experience it has been and wish every company was this nice and efficient. Have a great day!!"
- Pat H.
June 13, 2013
"I want to thank you for providing a new replacement thermostat. Your speed and courtesy were first rate as was the thoughtfulness of including a screwdriver in the packaging. I hooked the new one up today, works great. I'll recommend you folks to everyone looking to add floor heat. Regards and keep up the good work."
- George F.
June 10, 2013
"Hi Ava, I've received and installed the replacement floor heating thermostat and it works fine now. Thanks very much for your speedy and friendly response to our malfunctioning unit. That was great customer service!"
- Dan O.
June 04, 2013
"Great attitude!!! Super service!!! I have had several problems recently with appliance repairs and got the run around and no support ... so I was expecting the same thing from NUHEAT ... What a great surprise to get instant phone contact with Steve, no hold time, no lame excuses just great service, great attitude, and instant help. I received the replacement component quickly and at no cost to me."
- Tom W.
May 29, 2013
"Good morning. Received the thermostat in the mail yesterday. Exactly as promised. Thank you for the excellent service. Other companies would benefit a great deal if they did business the way you do and the World would be a better place. Thank you, again, for your time and consideration."
- John T.
May 24, 2013
"Just a short note to tell you how effective and efficient your aftermarket customer service has been. I am a homeowner with a new home that contains a number of your SOLO tile floor heating systems. One failed recently. I contacted your customer service office ( half anticipating a difficult time ). I could hardly keep up with the speed of response. I wish I had noted the name of the young lady that handled my issue. Once I had described the problem, I was immediately sent ,THE SAME DAY!!!, a straight forward document to fill out and return. The following day I received a message that a replacement thermostat was on its way. Unit arrived in a few days, darn thing even included a screwdriver! I installed it. Worked like a charm. Outstanding product and customer support. You are to be commended. I have told a number of people about my experience and will continue to do so. If any of them decide to install in floor heating rest assured it will be Nuheat and it will be well deserved. Thanks again, a loyal fan,"
- Bob G.
May 23, 2013
"The new mat just arrived at my place like you promised. This has been one of my best customer service experience ever. I'm really glad of my choice of floor heating system. Let's hope that my feets won't be disappointed !!! Thanks again and have a very nice day."
- Steven F.
May 14, 2013
"The corrected pad for our shower pan arrived on Monday as promised. Thank you very much. It fits like a glove! Very good. I will definitely recommend Nuheat to all my contacts. You have been most responsive and professional. I trust your product will be also. "
- Keith S.
May 9, 2013
"I wish to express my total satisfaction with regards to your staff members Mr. Steve Schultz and especially Ms. Jenny Johnson. Steve was very knowledgeable and helpful over the telephone. Ms. Johnson showed amazing proactive customer service skills, as she personally went to the back to retrieve the t/stat, which was not yet ready for my pick up. Had it not been for her, I would have had to leave, come back hours later, be inconvenienced and somewhat annoyed. Please thank Ms. Johnson again on my behalf. FYI, I had recommended Nuheat products in the past to my renovating clients, and affluent associates, however now more than ever, I will continue so. "
- Dean A.
May 9, 2013
"Thank you so much for the excellent service you provided. I have received my new thermostat and we are thrilled to have warm feet again."
- Don T.
April 24, 2013
"Thank you very much for the rapid resolution. I enjoy dealing with a company that knows and practices real customer support. "
- Dan S.
April 17, 2013
"I just wanted to let someone know how impressed I was with the service from Nuheat. I put off dealing with my thermostat problem for several months because I was not in the mood to deal with a lot of hassle that I was sure would come with trying to get a replacement. What a surprise for me! Everyone I spoke with was very helpful and the service and responses were very fast. If you are reading this, please forward it to the proper agents, managers etc. Again, thank you for your professional service."
- Mike J.
April 26, 2013
"Hi Steven, I meant to thank you for the great service that both you and Kayla provided and the prompt delivery of the new Thermostat. Thanks again for your attention to this matter."
- Peter M.
May 1, 2013
"Wanted to share great feedback from the field. Jamie L. was very impressed with the service and detail that Duncan provided. He specifically called me this morning to tell me about what a great job Duncan did to help him out. Thank You!"
- Dan D.
April 9, 2013
"Thank you very much for the excellent customer service. We love our warm tile floor. You make a great product and it is especially nice to learn you are focused on customer satisfaction and have an excellent warranty program."
- Phil B.
April 9, 2013
"Thank you for your wonderful service. I will continue to recommend your product to my friends and let them know what a first class company NUHEAT is."
- Richard M.
March 11, 2013
"Let me just say your entire company has been awesome since I began this process. First, you gave me back a layout from my measurements in almost record time. Then, you helped me catch my own measurement mistakes and even walked me through a discrepancy over the phone (Duncan did a great job). And finally, with my questions, there is just a culture of wanting to help and make the project a success. I truly appreciate that and am glad I chose Nuheat for my project. Now… I just hope I still don’t screw it up. Please pass this note along to those who might need or want to hear my feedback."
- Russ W.
February 28, 2013
"Kayla, thank-you for your prompt attention to our cold feet. Put the new unit in today after receiving it from fed-ex, works like it should. Nuheat will be recommended as a heating solution to anybody who asks, all due to your commitment to customer care. Thanks again...."
- Chris T.
December 14, 2012
"Thanks Ashley. Fantastic service! Have a Merry Christmas."
- David Y.
December 10, 2012
"If I haven't told you guys lately that "you are the best" I will say it again. Thanks so much."
- Fran B.
December 7, 2012
"Thanks to all that help with the mats. Fit perfect. Excellent turn around! Merry xmas to all! Thanks again."
- Brian P.
December 5, 2012
"Thank you very much for your help with our Nuheat system. The technician from Benjamin's Electrics in Virginia was excellent and his tenacity and expertise led with a functioning system. Great customer service."
- Donna T.
December 5, 2012
"Just installed my first Nuheat cable system. Have to say that I love the plastic wire guides. So much nicer than the metal ones I've been using for 12 years. I think I'll change the way I heat!"
December 4, 2012
"Thank you. Must say your customer care team seems to be on top of things. Great service to date."
- Len G.
December 3, 2012
"Simply awesome service. Thank you."
- David F., Dublin, OH
November 29, 2012
"Thanks Brent. This is awesome service. All the best."
- Albert L.
November 19, 2012
"We would like to give our thanks to Ashley for the assistance she provided. She was very professional in her response during our initial telephone call."
- Frank C. Victoria, BC
November 19, 2012
"Greetings Nuheat Customer Care, I'm a bit belated, but if you wish to add this to your site, feel free! I had a thermostat failure, fortunately in the summer, when it wasn't needed. Ashley and the Customer Care Team were all great and shipped a replacement thermostat with no questions asked. I was ready for the usual "The customer is always wrong" battle, but then was totally disarmed when, without a single word of argument, was told "OK, we'll ship you a new one tomorrow!." WOW! Now that autumn and winter are upon us, I'm already using my heated floor. Thank you for your great, customer-centric service."
- Dave R., Norwalk, CT
November 12, 2012
"Hi Terynn, What great customer support. Wow. Thank you I will let you know when it arrives and is installed. Thank you."
- Rick W.
November 6, 2012
"Terynn, Thank you so much for the AMAZING customer service. I love your product and getting such great service is icing on the cake! Thanks again."
- Rob H., Brookline, MA
November 6, 2012
"The online tutorial for the thermostat is great! It fixed my problem immediately! I visited two dealers (in Saskatoon) and they weren't able to help me. The online tutorial fixed the problem in under a minute! Guess what? The power switch was set on "Stand By" instead of "On". One dealer tried to sell me a new thermostat for $250. The other dealer suggested that I phone the wholesaler. The wholesaler told me how great your phone support line was and I found your website (and the online tutorial) when I googled "Nuheat" for your contact info. Once again, thanks for a great online tutorial. It just saved me a few hundred dollars and convinced me to use your products for an upcoming project. THANK YOU!"
- Douglas T.
November 4, 2012
"Hi Terynn, I would like to provide some feedback to you and your customer care team. This has been one of the best customer service experiences I have ever had. Thank you for being so efficient and responsive to your customers' needs. You made this process easy and reliable. I would call back again in a heartbeat!!!"
- Shannon F.
October 22, 2012
"I wanted to say thank you for a wonderful customer service experience. We experienced a failure of the thermostat for our Nuheat in floor system. I was dreading trying to deal with it. When I made the phone call to customer service, however, our thermostat was replaced with no questions asked. That type of service seems so uncommon with most companies these days, so I have to say it was absolutely refreshing to have this replacement go so nicely. I have shared this experience with numerous friends and if I have any further projects in the future, I will not hesitate to use your products. Thank you very much!"
- Brad B.
October 19, 2012
"Hey. I had a technical question and just called the 800 number on your website. I got right through and right through to technical support. My question was answered immediately! I was done in less than a minute. Amazing! That is really hard to come by these days. Thank you Nuheat."
- Mark L., Ashland, OR
October 9, 2012
"Hi. Received thermostat today, installed and working perfectly!! Our feet are very happy!! That you for such outstanding service!! Far better than many companies I deal with. Fast, efficient and very helpful!
- Gary H.
October 1, 2012
"Thanks!! Yall are a good team."
- Spencer A.
October 1, 2012
"The replacement worked perfectly and I am grateful for your customer service. You have a fan and a promoter."
- Gene G., Annapolis, MD
September 26, 2012
"Thank you for all for your prompt and helpful service, it is very much appreciated."
- Angela H.
September 20, 2012
"Thanks for the quick response. Great customer care from Nuheat!"
- Paul V.
September 19, 2012
"We received the replacement thermostat today and installed it. All is working wonderfully. We want to thank you for the quick and effortless resolution to our problem."
September 11, 2012
"Wow! That's some amazing customer service!!! Thank you!"
- Marty R.
August 30, 2012
"I can't believe how quickly this transaction was completed. My hat is off to you and your company. Please add me to your list a extremely satisfied customers. Thank you."
- Stuart C.
August 30, 2012
"Thank you for the prompt response and care that was taken with this matter. Your company has been a pleasure to deal with."
- Kathy P.
August 29, 2012
Hello Terynn, Thank you for your very welcome and prompt action in replacing our thermostat. Further, I have never before in my 80 plus years experienced a company react so quickly and with so little fuss a as I have just experienced with Nuheat. You, and your company are to be sincerely congratulated. Bravo Zulu. (Ask anyone connected with the navy for interpretation)."
- John H.
August 22, 2012
"Customer service really does work. I’ve always liked your product but I will be sure to spread the word about how quickly you responded to my inquiry. Thanks."
- Peter T.
August 22, 2012
"Thank you for expediting the Noonan order. I just received it, and the job will continue as scheduled. Keep up the good work. Have a great day."
- Mike T., Freehold, NJ
Thank you Ashley. Sorry for all the hassle. I really appreciate the support I have received from Nuheat. Partly due to this service have strongly recommended to a friend who will be doing a bathroom reno to have Nuheat installed (not by choice had leaking pipe)."
- Laila R.
August 21, 2012
"You people at Nuheat are AWESOME!"
- Alan K., Lynnwood, WA
August 17, 2012
"You guys rock, as always. Thanks so much for making this so easy for us to take care of the mix-up, the packages were already delivered over an hour ago. He sent me over another request for a custom mat that I forwarded on today, his 3rd this month. Great customer. Thanks again for helping him get it right for his customer.
With lots of gratefulness for the terrific help you gave me and for your wonderful Customer Care crew."
- Ginny M., Wyoming, MI
August 3, 2012
"Wow, quick response! Thanks."
- Mark D., Grand Rapids, MI
August 1, 2012
"Thanks again for the fine service. Always a pleasure!"
- Steve T., Kelowna, BC
July 31, 2012
"Yesterday, one of your technicians, Richard, was here to tend to our radiant heat floor. I previously contacted your customer service regarding a problem with the floor and was given Richard's name. The telephone conversation I had with him left me feeling that I was in good hands. He worked us in to his schedule promptly and was able to remedy our problem during his visit. Both my husband and I were very glad to have the problem resolved and feel that Richard reaffirmed our decision to have chosen a Nuheat product and radiant heat for our floors. I can assure you that Nuheat will be installed in our next house.... I just hope that Richard will be available for service if we ever need it."
- Mariann M., Port Townsend, WA
July 25, 2012
"Just wanted to thank you so much for helping us out with the Nuheat for our bathrooms. Your customer care as well as Geoff did a great job. Thanks so much."
- Trish H.
July 22, 2012
"Just completed a full gut bathroom with your radient heat. My men said it was easy, Homeowner loves it. Electrician wired it dedicated. Will use you again I'm sure."
- Bill K, Pasadena, MD
July 18, 2012
"Ashley, Thank you for the excellent follow up! Good service. Thank you!"
- Lick T., Francisco, CA
July 3, 2012
"Thank you Ashley. It is truly a pleasure to deal with a company with so much integrity as yours. I am starting a new large project in which I will be using your floor warmers. Would it be possible to deal with you direct? Have a wonderful 4th!"
- Rosthema K., Atlanta, GA
June 20, 2012
"Thank you for your prompt and excellent customer care. What a delight to have such great service especially in today's environment of poor to no customer care. I will be sure to tell everyone about your company and the great service you provided. "
- David H, Santa Rosa, CA
May 16, 2012
"We are arranging to have the heating system installed under a very cold section of our floor in Point Roberts. This will have the satisfactory result of keeping our toes warm after toasting them in front of our fire, instead of freezing them on our way to bed afterwards! You are invited to test the installation for yourselves when it gets installed later on in the year. Your Staff at Greybar Road in Richmond have provided the most satisfactory and courteous service. Your new offices are in a splendid position on the Fraser River!"
- David & Gloria P., Point Roberts, WA
May 15, 2012
"Thank you for the speedy service, you guys are #1! Thank you!"
- Lick T., San Francisco, CA
May 8, 2012
"Thanks for the Quote, the customer said the mat was more than he anticipated. Thanks for your time and effort"
- Mark M., Sault Ste Marie, MI
May 1, 2012
"I wanted to share with you that your customer care team has provided me with nothing but excellent customer service. The last couple of orders that we have needed were ones that needed to be here right away. They made it possible for us to pick them up in Ferndale on the same day. They always are very friendly and able to help us out. Thanks again for attending our Trade Show."
- Sarah H., Burlington, WA
April 30, 2012
"Hi Nuheat Customer Care! I am returning the defective thermostat today per your instructions. I just wanted to let you know how impressed I am with the level of service you provided us. The replacement unit shipped very quickly, the instructions on everything were clear, our heated floor is working beautifully again, and the whole process was much easier than I had any reason to expect. Thank you so much for making this so pleasant for us!"
- Susan T.
April 30, 2012
"Thank you for your prompt action! I look forward to receiving the replacement thermostat, and will get the defective one off to you right away. Your outstanding support and "Customer Care" is much appreciated."
- Bernie O.
April 27, 2012
"I am amazed at your customer service. Thank you for such prompt attention to this. It is so refreshing to have this kind of customer care!"
- Lori L.
April 18, 2012
"Thank you very much for your friendly and efficient response to this problem. You are a great representative of your company - great work!"
- Alan M., Edmonton, AB
April 4, 2012
"Just wanted you to know that I had called Nuheat and they were great. Sent me a new replacement thermostat no charge. Good company."
- Nick S., Lynbrook, NY
March 29, 2012
"I just want you to know how amazed I was to call Nuheat in regards to a malfunctioning thermostat for our heated floor and:
1. Have a real person answer after just one ring... unheard of
2. Have that person transfer me to a customer care representative, and have that person answer after one ring
3. Receive excellent customer service – great questions, a clear understanding of the problem, great advice and a prompt solution.
4. Receive the form to get the process started before I was off the phone.
- Jeremy M., Minneapolis, MN
March 27, 2012
"Got it (Nuheat Mat) ordered today, thanks again for your prompt help! Just wanted to share that once we saw that Mike Holmes (fondly known as RAMROD in our house) liked it, we knew we couldn't go wrong..."
- Gael J., Toledo, OR
March 23, 2012
"I contacted CCT (Customer Care Team) and they were able to answer my questions. They truly are the best in the business!"
- Sherry C., Sterling, VA
March 21, 2012
"I recently installed about 350 square feet of radiant heating in three areas of a suite I'm building in my house. I have installed two Tempo Thermostats and have two areas up and running - what a wonderful heat! I am short one thermostat and wondered about the SOLO programmable. How much is it? Where do I buy one? I got the originals through my electrician and I have tried my local hardware and Home Depot and neither seems to carry your product.
I contacted customer service at Nuheat once before and they sent me the screw that I lost from one of the TEMPO thermostats, I really appreciated the prompt and no hassle service I received. Thank you!"
- Bruce M.
March 20, 2012
"I love it!!! From now on that's (email) how I'll send my requests!!! Thanks."
- Bethany S., Renton WA
March 15, 2012
"Hi, got my probe today. Great service! Will suggest your company to my friends. Thanks again"
- Chris B., Victoria, BC
March 13, 2012
"Thank you very much. I highly recommend this product to everyone in every application of any tile floor. What a difference it makes in the comfort part of home. It even smells cleaner."
- David M.
March 12, 2012
"Thank you for the OUTSTANDING customer service! It is much appreciated."
- Jason C.
March 2, 2012
"I'm writing to document the outstanding service provided by one of your Nuheat technicians, specifically Richard. Richard has been superb in helping us resolve problems we've experienced with a contractor installed Nuheat flooring system.
He called us while on travel, from the office, and even from his home on a weekend, while guiding us through the test and repair process. He devised a method of viewing the work space remotely by using a combination of Skype in conjunction with my ipad camera. Via this method he could inspect the job site and recommend the appropriate splices necessary to bypass the problem area. In fact, because of Richard's foresight, it was necessary to remove only one tile to effect the repair rather than resorting to removing a significant number of tiles."
- Bob C., Dothan, AL
March 1, 2012
"Wow! Thank you very much Ava for making this an easy and enjoyable experience. This does not happen often. I will certainly be recommending your product to everyone I know that is interested in heated flooring systems. Thanks again."
- Cal C., Winnipeg, MB
November 16, 2010
"You guys are THE BEST...really! I have called at least 4 times now and EVERY one of you has been so helpful...EVEN when my information was sketchy. NUHEAT ROCKS!"
- Tammy H.
July 11, 2010
"I very much like the product...being electric radiant heat in ceramic tile. This is the only source of heat in our 2000 sq.ft. home and we are happy with it."
- Mark S.
"We are grateful for your Customer Care Team being super patient with our endless questions."
- Distributor, New York
"Customer Care helped us with one of our long-term customers who needed an order in an impossibly short time. He helped us/the customer tremendously and we really appreciate his help."
- Distributor, California
"I was really impressed with your prompt response to my recent email, with all the right answers. Your customer service was fantastic!"
- Kathleen, Customer
"Many thanks, you guys saved the day! I received some of the best service I have experienced... Your on-site rep came in, diagnosed and fixed the two broken lines and we are back under construction.
What a fantastic experience for us."
- Pete, Contractor
"I called Nuheat customer care to see if I could order directly and how soon I could expect my order. I didn't take down the name of the lady who helped me, but she did a great job. She contacted a Key Account Manager in Toronto, who called me within the hour. He was friendly and eager to help. Next morning I received a call from my local distributor. She discussed my requirements, confirmed my order and quoted me a very attractive price. She suggested air delivery and promised that the mats would be at my house within three days. Sure enough, three days later the mats arrived, in time for installation without holding up the tile layer. Your customer care person called me several times to make sure that I was being taken care of.
My order was a small one - about $700 retail. The service, attention and concern that I received from your staff was what I might have expected if I was a major customer. I was a little surprised and thrilled that this customer care still exists.
I thought that you should know how well your division looks after Nuheat's customers, the outstanding job that they're doing and how much I appreciated the service."
- Gord, Customer
"I would also like to mention that one of your designers was extremely helpful. My ensuite bathroom and closet are by no means simple rooms to measure and draw. The rooms consist of crazy angles, multiple walls, and I would be at a loss to describe in words what the shapes of these rooms are.
Your designer spent the good part of an hour helping me measure and draw this room so that I could order your product. Without his help I am certain that any standard sized mat I would have ordered would not have fit properly."
- Neal, Customer
"I renovated my bathroom and for the heating I decided to go with your custom mat. I was a bit concerned by the cost vs. a traditional convection system (1,500 vs 500), but after a couple of months of use I must say I have no regrets whatsoever. I just want to say that I am extremely satisfied with your product and the support and help received."
- Michele, Customer
"I want to state that I have used your product in several of my homes as I remodeled and have always been very satisfied with the quality and performance. Your willingness to stand behind your product gives me further proof you have a quality organization. Thanks."
- Rich, Customer
"Suffice to say, we are really enjoying the added comfort of each floor. Your product certainly has exceeded our expectations."
- Marvin, Customer
"I must compliment your organization for the extremely competent job you all do. You are absolutely far and above the best company in the construction business I have ever dealt with. Every phone call I have made to your number over the years is promptly answered by a human voice and routed to the appropriate department in seconds, not minutes. Whenever I have called the technical department the folks have been extremely patient and helpful. You truly stand by your product and all of you do your jobs extremely well. Whenever I talk to someone who is installing new tile I recommend your company and your product. It works well and you are a well-organized company.
Thank you for your help over the years."
- Peter, Customer
"Your biggest fan in our house can't speak but he likely brags to all his buddies he meets on his walks about our floors. Our dog Jack, has almost turned into an area rug on our Nuheat floors. Especially in the winter, he can be found anywhere in that room, almost unwilling to budge for a walk outdoors. The warmth and comfort that Nuheat floors offers is exceptional.
By the way, the humans in the house love your floors as well."
- Beth, Customer
"After having completing a number of residential projects in the NYC area, we came to find that there is a reason to rave. Nuheat is the leader in radiant floor heating systems and is an excellent source for primary heating comfort; we have proof of that.
We have found that the floor heating system offers the affordable luxury of warm floors and barefoot comfort that any homeowner can appreciate, particularly in areas such as kitchens and bathrooms. Nuheat's radiant floor heating system is easy to zone. The use of this heating system allows homeowners to maximize energy efficiency, reduce utility costs, while enjoying warm and comfy floors. And installation is easier than we had predicted. The best part of it is that the system is pre-built, no loose wires or complex calculations needed and very easy to install.
Our latest client is still raving about the comfort of the Nuheat radiant floors. Not only are our clients pleased, I too, have recently installed this product in my home bathroom. I will certainly recommend this to all new developers.
Great product and very cost effective!"
- A.Khan, Distributor
Browse the wide selection of online resources available on this website to assist you in the installation and operation of the Nuheat floor warming products.
We take pride in our level of customer service. If you have questions that you cannot find answers to on our website, we have in-house customer care, technical services, and design representatives that will be able to answer any questions that you have regarding Nuheat's floor warming products. Feel free to contact us at
1-800-778-WARM (9276) or email us at firstname.lastname@example.org.
The Nuheat Mat and Nuheat Cable Floor Heating Systems are repairable if damaged. Nuheat also has a network of registered repair technicians across North America who are available for onsite repairs if necessary.
If you suspect that the Nuheat Floor Heating System is damaged, please call our Technical Services Department at 1-800-778-WARM (9276) and they would be happy to assist you.
Follow the instructions below to learn how to measure your room for installation of the Nuheat Mat System or the Nuheat Cable System.