- May 28, 2014
Very impressive customer service. You guys are great. Thanks.
- May 28, 2014
Thank you very much for the amazing Customer Service.
- May 19, 2014
It’s always a pleasure doing business with Nuheat and you and Jonathan have made it fun as well. Nuheat has never let us down on any order and have stood behind their products 110 %. In or 38 years in business I have not seen much of that. So we insist on Nuheat to all or customers that inquire about heated floors.
- May 14, 2014
Thanks for all your help yesterday Marian i just received the package in my warehouse... SUPER CUSTOMER SERVICE you deserve the remainder of the day off with pay along with my sales rep Russell Parrott you guys are the reason I insist my customers choose Nuheat products please thank all others involved, thanks again!
- April 25, 2014
Thank You! I like your product. I like your customer service even better!
- April 01, 2014
Thank you all for your kind support. It's nice to see such an efficient and responsive team backing a product. We're looking forward to many years enjoying our warm bathroom floor. Too bad we didn't think of it before this. Now, if you could only send us some warmer, true Springtime temperatures...
- March 30, 2014
I did receive my new thermostat and replaced the old one. We are back to “normal” and once again enjoying our floor heating system. I really do thank you for the excellent customer service you extended to me. Please feel free to use my name as a reference regarding both your excellent products and as well above average customer service. With best wished!
- March 18, 2014
I have heard nothing but positive comments re: Nuheat customer service. Looking forward to that for a change. I have installed a number of radiant heat systems, but never Nuheat, and never for myself. I have done some homework, "customer service" being one of the criteria, and you seem to be the folks to deal with...(To your credit, and I have not even dealt with you "yet," Customer Service gets very high marks from everyone I have spoken with regarding the product.
- March 15, 2014
One thing I've learned over the years is to provide feedback whenever I receive either great or subpar service. You may forward this email to whomever you wish if you think worthwhile.
I wanted to complement Nuheat on the excellent service that I received: from someone actually answering a 1-800 call in very short order to responding via email quickly and promising a new unit. The new unit arrived quickly, and frankly all of the preceding demonstrates excellent service and I am most impressed.
- March 13, 2014
Kayla, Thanks so much for your quick response to my Nuheat situation. I appreciate how your Company understands how to deliver exceptional customer service. This is why I continue to recommend your Nuheat in the floor to friends who our quite impressed by the job it does for us when we give tours of our home. Have a great day Kayla.
- March 07, 2014
I appreciate the quick response and great service. It’s nice to see a company that cares about the customer.
- February 26, 2014
Just wanted to express my thanks and how impressed I was to receive the replacement part TODAY. Very quick turn around and solution to our cold bathroom.
Many thanks, great customer service.
- February 21, 2014
Very good customer care... and I wish all companies worked this way! I will make sure all clients/builders know of the great service I've received from NuHeat ! Very much appreciated !
- February 11, 2014
You work for one amazing company. I do not remember getting such excellent customer service from anyone. Congratulations to you and your management.
- January 29, 2014
Fantastic service, I had read online you all were this good but now it is confirmed.
- January 14, 2014
Thank you I love your incredibly fast turnaround!
- January 11, 2014
You have an excellent employee in Steve and he is a pleasure to work with.
- January 08, 2014
You guys are wonderful to work with…Thanks so much for your quick response
- January 06, 2014
Thanks for all that you do! Your company provides great customer service!
- January 03, 2014
Dealing with your organization has been GREAT......You have excellent customer service skills. I generally do not give compliments, so you have certainly impressed me.
- November 14, 2014
You are one of the most incredible service oriented firms I have ever seen. You guys honored your warranty even when it was past time. I cannot describe how pleased I am. It is much more than not having to pay anything. What a company.
- October 22, 2014
Thank you Carolyn. I have to say I'm very impressed with the service you and your coworkers have provided so far. I'll be sure to recommend your company to all my clients.
- October 04, 2014
Stacey, thank you very much! I'm speechless, a testament to Nuheat and your team!
- August 07, 2014
Many thanks for the great service. This is the way business should be done. You have created a loyal fan and customer.
- December 30, 2013
Thank you for your speedy response. You guys are awesome I've told all my friends about the great service and quality products from your company. Your customer service over the phone during the install was fantastic. And your service after install has been outstanding as well. I've love doing business with you I wish more companies were managed as well as Nuheat
It seems like a great team from top to bottom thank you and happy new year!
- December 23, 2013
You people are amazing-stellar customer service!! Thank you so much and have a merry Christmas!
- December 23, 2013
Thank you so much for your kindness. Your company is unbelievable and we always recommend your company to our friends.
- December 23, 2013
Will do and thank you so much for all your help. Your company is awesome and was really great dealing with you!!!
- December 18, 2013
I just wanted to thank you. My initial call for assistance was answered courteously and efficiently. You didn’t even request a copy of the bill, which I had long lost. I will not forget the service you provided. We hope to add another heated floor in our home in the near future and you can be certain that Nuheat will be our product of choice. I also have told many friends of the excellent service (as well as excellent products) that you provide. Some, I know, are considering heated floors. I am quite certain that they will be exploring your company and products as a result of my recommendation.
- December 16, 2013
You guys are great. Some of the best response times and customer support I’ve ever received around my renovation. Thank you very much.
- December 16, 2013
Thanks. You guys have awesome customer service!
- December 08, 2013
I want to thank you very much for your understanding and fast action to help me solve the problem. I really appreciated the service and will not hesitate to refer your company to all my friends and customers.
- December 05, 2013
Many thanks. Its good to see exceptional customer service is not dead.
- December 02, 2013
Thank you very much - this is awesome service! Much appreciated as our feet are cold this time of year :)
- December 02, 2013
Thanks for your outstanding and friendly customer service.
- November 29, 2013
Thank you very much, that is A-1 service!!!
- November 20, 2013
I would like to share what exceptional service I received from Maryanne last month. She was so helpful, and resolved our situation to our total satisfaction, without any hesitation. What a great representative of your fine company! …..And thank you Nuheat, for standing behind your wonderful product. If only more companies were so responsive to their customer base. Your the best!
- November 15, 2013
I just want to give you guys a big thank you! Not only a great product but great customer service as well-thank you once again!!
- November 15, 2013
Dear Ms. Johnson. I have to reply: Your service levels are really extra-ordinary. Please feel free to quote from this email or use my name in any testimonial. I can’t recall getting treated so well.
- November 14, 2013
Way cool …. You guys are the best/fastest customer service!!
- November 11, 2013
We just had to let you know how amazing your customer service has been!! In the past couple of months, my husband and I have had to deal with a "series of unfortunate events", to steal from Lemony Snickett, many of which have involved trying to get broken things fixed. Your response has been by far the most impressive, by about a million light-years! Thank you so much!
We were really pleased with our heated floor before this, but this experience ensures we will continue to recommend your product and your company to anyone who asks.
Have a great day,
- November 07, 2013
I wanted to take a moment and commend you and your team on your great customer service.
• I spoke to a real human after going through a very short menu of choices - Painless
• I learned that your hours are 5 AM to 5 PM – which is great!
• The person I spoke with was enthusiastic and seem to really like her job
• I was asked a couple of straight forward questions (I didn’t have to provide all kinds of irrelevant info): What kind of thermostat? What is the problem? How old is the product?
• The person seemed very knowledgeable about the product. She suggested I try switching off the breaker which I had not done. Said if it doesn’t work after that, call back and we will deal with the issue.
• That evening I tried the trouble shooting that was suggested, it didn’t work and I called back the next day.
• The person I spoke with the next day was also very upbeat and friendly. I summarized my issue and described what I had done.
• The person sent me a one page form to fill out which was painless (thanks for making the form an editable PDF). I returned the form by email.
• Within 24hrs I received a confirmation email that a replacement part would be shipped.
The whole process was straight forward, efficient and you stood behind your product. I am very impressed by the great customer service!
Duncan Ball, CFA
- November 04, 2013
It really shows what kind of company you are dealing with when things are not optimal and how it's handled. You did not disappoint.
- November 04, 2013
I just wanted to thank you for the outstanding customer service provided in my home heating problem. You directions were crystal clear and the provision of a replacement thermostat is much appreciated. I will gladly recommend your company to others and consider your products for any remodels in the future.
- November 04, 2013
Thank you. Please relay our appreciation of your excellent customer service. From the initial phone interaction to the electronic form and email exchange, it's been easy and convenient.
- October 31, 2013
We received our new Solo thermostat this week and I wanted to thank you for such tremendous customer service. Right from the first person who asked how she could direct my call to the people who sent it out your company's service has been most helpful, pleasant and prompt. This is most unusual these days and certainly appreciate it. We are enjoying a warm floor now.
- October 29, 2013
Thanks, Brent, for your efficient and helpful response. I'm glad we chose Nuheat!
- October 28, 2013
I would just like to say a big thank you for the excellent aftercare service we just received. I installed the new stat and we are back in business. We recently chose another under floor heat from Nuheat for our second bathroom based on the quality of the product and support we have received.
- October 28, 2013
Thanks so much for sending this too us and you have customers for life!! Appreciate the customer service! Thanks!
- October 28, 2013
Thank, you. I could not have asked for better customer service.
- October 18, 2013
Thank you again for your wonderful customer service. Blows me away. What a great start to the weekend.
- October 17, 2013
Love your product. Thanks for such commendable costumer service and warranty. I'm endorse your product even more enthusiastically than I already had. And of course I'll recycle the old thermostat. Keep the world green. Thanks for your encouragement.
- October 15, 2013
Marian..... Have to tell you Nuheat has the best customer service team I have dealt with in years. It is amazing these days to find a company that stands behind their products, has friendly support staff available to assist almost anytime and makes the process so easy to resolve any issues. Thanks again for all your help.
- October 15, 2013
Thank you (customer care) for the amazing service, you guys could do consulting on that issue to other companies.
- October 10, 2013
Thanks again for the outstanding service and warranty!
- October 06, 2013
Thank you!! - I've got to say your customer service was incredible - fast, easy and hassle free!
- October 02, 2013
The package arrived today and I still can't really believe this happened. I will definitely recommend your services on your site!
Incredible and quick! Not what I'm used too!! Thanx CLIFF
- October 02, 2013
I just wanted to thank you for the excellent warranty service that you provided for my thermostat. I called about the problem on Thursday, filled out and returned the warranty form on Friday morning, and received a shipping notice by 10:00 am and my new Thermostat arrived on Monday. It took me only about 15 minutes to replace the unit and reprogram it.
Overall an amazing response.
- October 13, 2013
Thank you for your excellent customer service.
- September 25, 2013
Thank you for wonderful service.
- September 24, 2013
I just want to tell you and your group that this was one of the easiest companies I have ever had to deal with. From my initial phone call to delivery of the product. Simple. Fast. A pleasure.
Thanks very much.
- September 23, 2013
Thank you so much! Your testimonials are very true indeed - great service!
- September 19, 2013
Thank you so much. Outstanding service - can't recall anything ever like your response and prompt action. That's what I call : a company standing by their product ...Nuheat - I am impressed !!! Recommendation to my friends and colleagues, that's for sure.
- September 18, 2013
THANK YOU!! I appreciate the quick response. Even more so, I appreciate that you stand behind your products.
- September 17, 2013
THANK YOU SO MUCH FOR YOUR RAPID RESPONSE, YOU ARE ALL AWESOME !
- September 13, 2013
Ashley - Thanks to you and all of the members of the Customer Care team. Your service is a model for what other companies should follow.
- September 09, 2013
Wow! I am quite impressed by the quality and rapidity of your service. Thank you again.
- September 06, 2013
Thank you so much for such incredibly FAST service! You so totally rock!
- September 03, 2013
Thank you so much. You guys are the most efficient and pleasant company/staff I have experienced. Job well done.
- August 30, 2013
Thank you for replacing my thermostat. I put off calling because i thought it would be a difficult process. My hesitation was unnecessary, Katrina was the best and your customer service is what other companies should replicate! I felt compelled to write to you to let you know how much i appreciate the service i received from Nuheat. I will be recommending your company to all my friends and family.
- August 28, 2013
Thank you very much for your fantastic prompt service. I received my replacement thermostat early last week.
I am very impressed. Thanks again,
- August 28, 2013
Awesome great customer service! Thank you!
- August 16, 2013
I just want to say thank you very much, I really appreciate the extra effort you went to to resolve the situation. It speaks of not just corporate but individual integrity.
Look forward to working with you in the future.
- August 19, 2013
Hi John, hope you get this. For the first time we fired up the Nuheat floor mats yesterday in our renovated bathroom. Couldn't wait any longer. Feels absolutely great and warms up quickly, too. Easy to install, easy to test and you don't need to be a nuclear scientist to program the thermostat either.
- August 19, 2013
Thank you for your diligence and attention to customer service. If only all companies were as considerate and willing to help their customers as well as you.
- August 15, 2013
You guys have been great from day one. Thanks so much, my families feet thank you;) Have a great weekend, truly legendary service. Tell your boss.
- August 13, 2013
Thank you. What a tremendous customer service response. I'm glad I have your products all through my house!
- August 11, 2013
Thank you Katrina for exceptional customer service!
- August 05, 2013
Thank you SOOO very much!! You guys are the BEST … my brothers are builders and I will highly recommend your company for any future installations that they have due to you superior customer service. Thank you again… it is very much appreciated!
- August 02, 2013
Thank you so much for the most awesome customer service I have ever encountered.
- July 24, 2013
Thank you for this. I just want to take a moment to tell you that I have never had such good customer service from a company prior to this. People deserve to hear when they do well (seems like people only hear when they do poorly in life). I made my first contact this morning: it was easy, a human answered the phone and listened to my concern and solved it immediately. within hours I had a replacement unit being shipped to me with a confirmation. In today's world of business and service that is unbelievable.
Great job to your team and keep it going. I will certainly be telling others of this product and service.
- June 21, 2013
You guys have got to be the best company I have ever dealt with when it comes to customer service. I love your product and have always and will continue to recommend your company and product to everyone I know. Thank you so much for the way you have handled this matter.
- June 19, 2013
Hi, thank you very much I had already talked to Ashley about a month ago and today I filled out the form and mailed it and thermostat back. Didn't realize I didn't have to. Thanks again for your help you folks are really on top of things there. I keep telling everyone what a pleasant experience it has been and wish every company was this nice and efficient. Have a great day!!
- June 13, 2013
I want to thank you for providing a new replacement thermostat. Your speed and courtesy were first rate as was the thoughtfulness of including a screwdriver in the packaging. I hooked the new one up today, works great. I'll recommend you folks to everyone looking to add floor heat. Regards and keep up the good work.
- June 10, 2013
Hi Ava, I've received and installed the replacement floor heating thermostat and it works fine now. Thanks very much for your speedy and friendly response to our malfunctioning unit. That was great customer service!
- June 04, 2013
Great attitude!!! Super service!!! I have had several problems recently with appliance repairs and got the run around and no support ... so I was expecting the same thing from NUHEAT ... What a great surprise to get instant phone contact with Steve, no hold time, no lame excuses just great service, great attitude, and instant help. I received the replacement component quickly and at no cost to me.
- May 29, 2013
Good morning. Received the thermostat in the mail yesterday. Exactly as promised. Thank you for the excellent service. Other companies would benefit a great deal if they did business the way you do and the World would be a better place. Thank you, again, for your time and consideration.
- May 24, 2013
Just a short note to tell you how effective and efficient your aftermarket customer service has been. I am a homeowner with a new home that contains a number of your SOLO tile floor heating systems. One failed recently. I contacted your customer service office ( half anticipating a difficult time ). I could hardly keep up with the speed of response. I wish I had noted the name of the young lady that handled my issue. Once I had described the problem, I was immediately sent ,THE SAME DAY!!!, a straight forward document to fill out and return. The following day I received a message that a replacement thermostat was on its way. Unit arrived in a few days, darn thing even included a screwdriver! I installed it. Worked like a charm. Outstanding product and customer support. You are to be commended. I have told a number of people about my experience and will continue to do so. If any of them decide to install in floor heating rest assured it will be Nuheat and it will be well deserved. Thanks again, a loyal fan.
- May 23, 2013
The new mat just arrived at my place like you promised. This has been one of my best customer service experience ever. I'm really glad of my choice of floor heating system. Let's hope that my feets won't be disappointed !!! Thanks again and have a very nice day.
- May 14, 2013
The corrected pad for our shower pan arrived on Monday as promised. Thank you very much. It fits like a glove! Very good. I will definitely recommend Nuheat to all my contacts. You have been most responsive and professional. I trust your product will be also.
- May 09, 2013
I wish to express my total satisfaction with regards to your staff members Mr. Steve Schultz and especially Ms. Jenny Johnson. Steve was very knowledgeable and helpful over the telephone. Ms. Johnson showed amazing proactive customer service skills, as she personally went to the back to retrieve the t/stat, which was not yet ready for my pick up. Had it not been for her, I would have had to leave, come back hours later, be inconvenienced and somewhat annoyed. Please thank Ms. Johnson again on my behalf. FYI, I had recommended Nuheat products in the past to my renovating clients, and affluent associates, however now more than ever, I will continue so.
- May 09, 2013
Thank you so much for the excellent service you provided. I have received my new thermostat and we are thrilled to have warm feet again.
- April 24, 2013
Thank you very much for the rapid resolution. I enjoy dealing with a company that knows and practices real customer support.
- April 17, 2013
I just wanted to let someone know how impressed I was with the service from Nuheat. I put off dealing with my thermostat problem for several months because I was not in the mood to deal with a lot of hassle that I was sure would come with trying to get a replacement. What a surprise for me! Everyone I spoke with was very helpful and the service and responses were very fast. If you are reading this, please forward it to the proper agents, managers etc. Again, thank you for your professional service.
- April 26, 2013
Hi Steven, I meant to thank you for the great service that both you and Kayla provided and the prompt delivery of the new Thermostat. Thanks again for your attention to this matter.
- May 01, 2013
Wanted to share great feedback from the field. Jamie L. was very impressed with the service and detail that Duncan provided. He specifically called me this morning to tell me about what a great job Duncan did to help him out. Thank You!
- April 09, 2013
Thank you very much for the excellent customer service. We love our warm tile floor. You make a great product and it is especially nice to learn you are focused on customer satisfaction and have an excellent warranty program.
- April 09, 2013
Thank you for your wonderful service. I will continue to recommend your product to my friends and let them know what a first class company NUHEAT is.
- March 11, 2013
Let me just say your entire company has been awesome since I began this process. First, you gave me back a layout from my measurements in almost record time. Then, you helped me catch my own measurement mistakes and even walked me through a discrepancy over the phone (Duncan did a great job). And finally, with my questions, there is just a culture of wanting to help and make the project a success. I truly appreciate that and am glad I chose Nuheat for my project. Now… I just hope I still don’t screw it up. Please pass this note along to those who might need or want to hear my feedback.
- February 28, 2013
Kayla, thank-you for your prompt attention to our cold feet. Put the new unit in today after receiving it from fed-ex, works like it should. Nuheat will be recommended as a heating solution to anybody who asks, all due to your commitment to customer care. Thanks again....
- December 14, 2012
Thanks Ashley. Fantastic service! Have a Merry Christmas.
- December 10, 2012
If I haven't told you guys lately that "you are the best" I will say it again. Thanks so much.
- December 07, 2012
Thanks to all that help with the mats. Fit perfect. Excellent turn around! Merry xmas to all! Thanks again.
- December 05, 2012
Thank you very much for your help with our Nuheat system. The technician from Benjamin's Electrics in Virginia was excellent and his tenacity and expertise led with a functioning system. Great customer service.
- December 05, 2012
Just installed my first Nuheat cable system. Have to say that I love the plastic wire guides. So much nicer than the metal ones I've been using for 12 years. I think I'll change the way I heat!
- December 04, 2012
Thank you. Must say your customer care team seems to be on top of things. Great service to date.
- December 03, 2012
Simply awesome service. Thank you.
- November 29, 2012
Thanks Brent. This is awesome service. All the best.
- November 19, 2012
We would like to give our thanks to Ashley for the assistance she provided. She was very professional in her response during our initial telephone call.
- November 19, 2012
Greetings Nuheat Customer Care, I'm a bit belated, but if you wish to add this to your site, feel free! I had a thermostat failure, fortunately in the summer, when it wasn't needed. Ashley and the Customer Care Team were all great and shipped a replacement thermostat with no questions asked. I was ready for the usual "The customer is always wrong" battle, but then was totally disarmed when, without a single word of argument, was told "OK, we'll ship you a new one tomorrow!." WOW! Now that autumn and winter are upon us, I'm already using my heated floor. Thank you for your great, customer-centric service.
- November 12, 2012
Hi Terynn, What great customer support. Wow. Thank you I will let you know when it arrives and is installed. Thank you.
- November 06, 2012
Terynn, Thank you so much for the AMAZING customer service. I love your product and getting such great service is icing on the cake! Thanks again.
- November 06, 2012
The online tutorial for the thermostat is great! It fixed my problem immediately! I visited two dealers (in Saskatoon) and they weren't able to help me. The online tutorial fixed the problem in under a minute! Guess what? The power switch was set on "Stand By" instead of "On". One dealer tried to sell me a new thermostat for $250. The other dealer suggested that I phone the wholesaler. The wholesaler told me how great your phone support line was and I found your website (and the online tutorial) when I googled "Nuheat" for your contact info. Once again, thanks for a great online tutorial. It just saved me a few hundred dollars and convinced me to use your products for an upcoming project. THANK YOU!
- November 04, 2012
Hi Terynn, I would like to provide some feedback to you and your customer care team. This has been one of the best customer service experiences I have ever had. Thank you for being so efficient and responsive to your customers' needs. You made this process easy and reliable. I would call back again in a heartbeat!!!
- October 22, 2012
I wanted to say thank you for a wonderful customer service experience. We experienced a failure of the thermostat for our Nuheat in floor system. I was dreading trying to deal with it. When I made the phone call to customer service, however, our thermostat was replaced with no questions asked. That type of service seems so uncommon with most companies these days, so I have to say it was absolutely refreshing to have this replacement go so nicely. I have shared this experience with numerous friends and if I have any further projects in the future, I will not hesitate to use your products. Thank you very much!
- October 19, 2012
Hey. I had a technical question and just called the 800 number on your website. I got right through and right through to technical support. My question was answered immediately! I was done in less than a minute. Amazing! That is really hard to come by these days. Thank you Nuheat.
- October 09, 2012
Hi. Received thermostat today, installed and working perfectly!! Our feet are very happy!! That you for such outstanding service!! Far better than many companies I deal with. Fast, efficient and very helpful!
- October 01, 2012
Thanks!! Yall are a good team.
- October 01, 2012
The replacement worked perfectly and I am grateful for your customer service. You have a fan and a promoter.
- September 26, 2012
Thank you for all for your prompt and helpful service, it is very much appreciated.
- September 20, 2012
Thanks for the quick response. Great customer care from Nuheat!
- September 19, 2012
We received the replacement thermostat today and installed it. All is working wonderfully. We want to thank you for the quick and effortless resolution to our problem.
- September 11, 2012
Wow! That's some amazing customer service!!! Thank you!
- August 30, 2012
I can't believe how quickly this transaction was completed. My hat is off to you and your company. Please add me to your list a extremely satisfied customers. Thank you.
- August 30, 2012
Thank you for the prompt response and care that was taken with this matter. Your company has been a pleasure to deal with.
- August 29, 2012
Hello Terynn, Thank you for your very welcome and prompt action in replacing our thermostat. Further, I have never before in my 80 plus years experienced a company react so quickly and with so little fuss a as I have just experienced with Nuheat. You, and your company are to be sincerely congratulated. Bravo Zulu. (Ask anyone connected with the navy for interpretation).
- August 22, 2012
Customer service really does work. I’ve always liked your product but I will be sure to spread the word about how quickly you responded to my inquiry. Thanks.
- August 22, 2012
Thank you for expediting the Noonan order. I just received it, and the job will continue as scheduled. Keep up the good work. Have a great day.
- August 21, 2012
Thank you Ashley. Sorry for all the hassle. I really appreciate the support I have received from Nuheat. Partly due to this service have strongly recommended to a friend who will be doing a bathroom reno to have Nuheat installed (not by choice had leaking pipe).
- August 21, 2012
You people at Nuheat are AWESOME!
- August 17, 2012
You guys rock, as always. Thanks so much for making this so easy for us to take care of the mix-up, the packages were already delivered over an hour ago. He sent me over another request for a custom mat that I forwarded on today, his 3rd this month. Great customer. Thanks again for helping him get it right for his customer.
With lots of gratefulness for the terrific help you gave me and for your wonderful Customer Care crew.
- August 03, 2012
Wow, quick response! Thanks.
- August 01, 2012
Thanks again for the fine service. Always a pleasure!
- July 31, 2012
Yesterday, one of your technicians, Richard, was here to tend to our radiant heat floor. I previously contacted your customer service regarding a problem with the floor and was given Richard's name. The telephone conversation I had with him left me feeling that I was in good hands. He worked us in to his schedule promptly and was able to remedy our problem during his visit. Both my husband and I were very glad to have the problem resolved and feel that Richard reaffirmed our decision to have chosen a Nuheat product and radiant heat for our floors. I can assure you that Nuheat will be installed in our next house.... I just hope that Richard will be available for service if we ever need it.
- July 25, 2012
Just wanted to thank you so much for helping us out with the Nuheat for our bathrooms. Your customer care as well as Geoff did a great job. Thanks so much.
- July 22, 2012
Just completed a full gut bathroom with your radient heat. My men said it was easy, Homeowner loves it. Electrician wired it dedicated. Will use you again I'm sure.
- July 18, 2012
Ashley, Thank you for the excellent follow up! Good service. Thank you!
- July 03, 2012
Thank you Ashley. It is truly a pleasure to deal with a company with so much integrity as yours. I am starting a new large project in which I will be using your floor warmers. Would it be possible to deal with you direct? Have a wonderful 4th!
- June 20, 2012
Thank you for your prompt and excellent customer care. What a delight to have such great service especially in today's environment of poor to no customer care. I will be sure to tell everyone about your company and the great service you provided.
- May 16, 2012
We are arranging to have the heating system installed under a very cold section of our floor in Point Roberts. This will have the satisfactory result of keeping our toes warm after toasting them in front of our fire, instead of freezing them on our way to bed afterwards! You are invited to test the installation for yourselves when it gets installed later on in the year. Your Staff at Greybar Road in Richmond have provided the most satisfactory and courteous service. Your new offices are in a splendid position on the Fraser River!
- May 15, 2012
Thank you for the speedy service, you guys are #1! Thank you!
- May 08, 2012
Thanks for the Quote, the customer said the mat was more than he anticipated. Thanks for your time and effort
- May 01, 2012
I wanted to share with you that your customer care team has provided me with nothing but excellent customer service. The last couple of orders that we have needed were ones that needed to be here right away. They made it possible for us to pick them up in Ferndale on the same day. They always are very friendly and able to help us out. Thanks again for attending our Trade Show.
- April 30, 2012
Hi Nuheat Customer Care! I am returning the defective thermostat today per your instructions. I just wanted to let you know how impressed I am with the level of service you provided us. The replacement unit shipped very quickly, the instructions on everything were clear, our heated floor is working beautifully again, and the whole process was much easier than I had any reason to expect. Thank you so much for making this so pleasant for us!
- April 30, 2012
Thank you for your prompt action! I look forward to receiving the replacement thermostat, and will get the defective one off to you right away. Your outstanding support and "Customer Care" is much appreciated.
- April 27, 2012
I am amazed at your customer service. Thank you for such prompt attention to this. It is so refreshing to have this kind of customer care!
- April 18, 2012
Thank you very much for your friendly and efficient response to this problem. You are a great representative of your company - great work!
- April 04, 2012
Just wanted you to know that I had called Nuheat and they were great. Sent me a new replacement thermostat no charge. Good company.
- March 29, 2012
I just want you to know how amazed I was to call Nuheat in regards to a malfunctioning thermostat for our heated floor and:
1. Have a real person answer after just one ring... unheard of
2. Have that person transfer me to a customer care representative, and have that person answer after one ring
3. Receive excellent customer service – great questions, a clear understanding of the problem, great advice and a prompt solution.
4. Receive the form to get the process started before I was off the phone.
- March 27, 2012
Got it (Nuheat Mat) ordered today, thanks again for your prompt help! Just wanted to share that once we saw that Mike Holmes (fondly known as RAMROD in our house) liked it, we knew we couldn't go wrong...
- March 23, 2012
I contacted CCT (Customer Care Team) and they were able to answer my questions. They truly are the best in the business!
- March 21, 2012
I recently installed about 350 square feet of radiant heating in three areas of a suite I'm building in my house. I have installed two Tempo Thermostats and have two areas up and running - what a wonderful heat! I am short one thermostat and wondered about the SOLO programmable. How much is it? Where do I buy one? I got the originals through my electrician and I have tried my local hardware and Home Depot and neither seems to carry your product.
I contacted customer service at Nuheat once before and they sent me the screw that I lost from one of the TEMPO thermostats, I really appreciated the prompt and no hassle service I received. Thank you!
- March 20, 2012
I love it!!! From now on that's (email) how I'll send my requests!!! Thanks.
- March 15, 2012
Hi, got my probe today. Great service! Will suggest your company to my friends. Thanks again
- March 13, 2012
Thank you very much. I highly recommend this product to everyone in every application of any tile floor. What a difference it makes in the comfort part of home. It even smells cleaner.
- March 12, 2012
Thank you for the OUTSTANDING customer service! It is much appreciated.
- March 02, 2012
I'm writing to document the outstanding service provided by one of your Nuheat technicians, specifically Richard. Richard has been superb in helping us resolve problems we've experienced with a contractor installed Nuheat flooring system.
He called us while on travel, from the office, and even from his home on a weekend, while guiding us through the test and repair process. He devised a method of viewing the work space remotely by using a combination of Skype in conjunction with my ipad camera. Via this method he could inspect the job site and recommend the appropriate splices necessary to bypass the problem area. In fact, because of Richard's foresight, it was necessary to remove only one tile to effect the repair rather than resorting to removing a significant number of tiles
- March 01, 2012
Wow! Thank you very much Ava for making this an easy and enjoyable experience. This does not happen often. I will certainly be recommending your product to everyone I know that is interested in heated flooring systems. Thanks again
- November 16, 2010
You guys are THE BEST...really! I have called at least 4 times now and EVERY one of you has been so helpful...EVEN when my information was sketchy. NUHEAT ROCKS!
- July 11, 2010
I very much like the product...being electric radiant heat in ceramic tile. This is the only source of heat in our 2000 sq.ft. home and we are happy with it.
We are grateful for your Customer Care Team being super patient with our endless questions.
Customer Care helped us with one of our long-term customers who needed an order in an impossibly short time. He helped us/the customer tremendously and we really appreciate his help.
I was really impressed with your prompt response to my recent email, with all the right answers. Your customer service was fantastic!
Many thanks, you guys saved the day! I received some of the best service I have experienced... Your on-site rep came in, diagnosed and fixed the two broken lines and we are back under construction.
What a fantastic experience for us
I called Nuheat customer care to see if I could order directly and how soon I could expect my order. I didn't take down the name of the lady who helped me, but she did a great job. She contacted a Key Account Manager in Toronto, who called me within the hour. He was friendly and eager to help. Next morning I received a call from my local distributor. She discussed my requirements, confirmed my order and quoted me a very attractive price. She suggested air delivery and promised that the mats would be at my house within three days. Sure enough, three days later the mats arrived, in time for installation without holding up the tile layer. Your customer care person called me several times to make sure that I was being taken care of.
My order was a small one - about $700 retail. The service, attention and concern that I received from your staff was what I might have expected if I was a major customer. I was a little surprised and thrilled that this customer care still exists.
I thought that you should know how well your division looks after Nuheat's customers, the outstanding job that they're doing and how much I appreciated the service.
I would also like to mention that one of your designers was extremely helpful. My ensuite bathroom and closet are by no means simple rooms to measure and draw. The rooms consist of crazy angles, multiple walls, and I would be at a loss to describe in words what the shapes of these rooms are.
Your designer spent the good part of an hour helping me measure and draw this room so that I could order your product. Without his help I am certain that any standard sized mat I would have ordered would not have fit properly.
I renovated my bathroom and for the heating I decided to go with your custom mat. I was a bit concerned by the cost vs. a traditional convection system (1,500 vs 500), but after a couple of months of use I must say I have no regrets whatsoever. I just want to say that I am extremely satisfied with your product and the support and help received.
I want to state that I have used your product in several of my homes as I remodeled and have always been very satisfied with the quality and performance. Your willingness to stand behind your product gives me further proof you have a quality organization. Thanks.
Suffice to say, we are really enjoying the added comfort of each floor. Your product certainly has exceeded our expectations.
I must compliment your organization for the extremely competent job you all do. You are absolutely far and above the best company in the construction business I have ever dealt with. Every phone call I have made to your number over the years is promptly answered by a human voice and routed to the appropriate department in seconds, not minutes. Whenever I have called the technical department the folks have been extremely patient and helpful. You truly stand by your product and all of you do your jobs extremely well. Whenever I talk to someone who is installing new tile I recommend your company and your product. It works well and you are a well-organized company.
Thank you for your help over the years.
Your biggest fan in our house can't speak but he likely brags to all his buddies he meets on his walks about our floors. Our dog Jack, has almost turned into an area rug on our Nuheat floors. Especially in the winter, he can be found anywhere in that room, almost unwilling to budge for a walk outdoors. The warmth and comfort that Nuheat floors offers is exceptional.
By the way, the humans in the house love your floors as well.
After having completing a number of residential projects in the NYC area, we came to find that there is a reason to rave. Nuheat is the leader in radiant floor heating systems and is an excellent source for primary heating comfort; we have proof of that.
We have found that the floor heating system offers the affordable luxury of warm floors and barefoot comfort that any homeowner can appreciate, particularly in areas such as kitchens and bathrooms. Nuheat's radiant floor heating system is easy to zone. The use of this heating system allows homeowners to maximize energy efficiency, reduce utility costs, while enjoying warm and comfy floors. And installation is easier than we had predicted. The best part of it is that the system is pre-built, no loose wires or complex calculations needed and very easy to install.
Our latest client is still raving about the comfort of the Nuheat radiant floors. Not only are our clients pleased, I too, have recently installed this product in my home bathroom. I will certainly recommend this to all new developers.
Great product and very cost effective!