DID YOU KNOW?
If you are installing a Nuheat regulator you do not require a sensor probe.
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Troubleshooting Guide
| Issue | Symptom | Solution |
|---|---|---|
| Programmable thermostat screen is blank | Programmable thermostat is not turned on | Open left hand door. Turn On/Standby switch to ON |
| No voltage to programmable thermostat | Call your electrician | |
| Faulty programmable thermostat | Call Nuheat at 1-800-778-9276 |
|
| GFCI light is on | Unit needs to be reset | Switch On/Standby to "Standby" then back to ON |
| Programmable thermostat has a defective GFCI that is oversensitive | If unit is under warranty, return to Point of Purchase for replacement | |
| Nuheat Mat system has been damaged as determined by ohms readings | Call Nuheat at 1-800-778-9276 | |
| Floor heats but GFCI comes on OCCASIONALLY | Programmable thermostat has a defective GFCI that is oversensitive | |
| Halogen lights installed causing electrical noise to trip programmable thermostat | Call Nuheat at 1-800-778-9276 | |
| "LO" reading on the screen | Floor sensing probe is damaged, missing or loose | Call your electrician |
| Problem with programmable thermostat | Call Nuheat at 1-800-778-9276 | |
| "HI" reading on the screen | Floor sensing probe is reading a temperature of over 140F | Call your tile setter to reposition the probe |
| Probe is likely too close or is touching a heating wire inside the mat | Call your tile setter to reposition the probe | |
| Probe is damaged | Confirm with electrician and have tile installer install new probe under tile | |
| Programmable thermostat won't hold a program | Problem with programmable thermostat | Call Nuheat at 1-800-778-9276. |
| Thermostat programs are not set properly | Check out program instructions | |
| Programmable thermostat enters "ON" mode to soon | Early start function turning on too soon | Disable early start function on back of faceplate |
| Mats do not heat up | Bad connection in junction box | Refer to instructions and reprogram |
| No voltage to control | Call your electrician | |
| No voltage out of control | Call your electrician - return programmable thermostat to POP for replacement | |
| Probe placed on mat wire | Call your tile setter to reposition probe | |
| Mat wire is damaged | Have electrician check for correct mat readings. If incorrect, contact Nuheat at 1-800-778-9276 | |
| Probe in direct sunlight or under obstruction | Call your tile setter to reposition probe | |
| Control showing much higher temperature than set | Problem with programmable thermostat | Return programmable thermostat to POP |
| Probe in direct sunlight or under obstruction | Call your tile setter to reposition probe | |
| Control shows a cool floor temperature but floor feels warm. Heating indicator bars are showing. | Probe placement. Not on heating pad | Call your tile setter to reposition probe |
| Issue | Symptom | Solution |
|---|---|---|
| Programmable thermostat screen is blank | Programmable thermostat is not turned on | Open left hand door. Turn On/Standby switch to ON |
| No voltage to programmable thermostat | Call your electrician | |
| Faulty programmable thermostat | Call Nuheat at 1-800-778-9276 | |
| GFCI light is on | Unit needs to be reset | Switch On/Standby to "Standby" then back to ON |
| Programmable thermostat has a defective GFCI that is oversensitive | If unit is under warranty, return to Point of Purchase for replacement | |
| Nuheat Cable System has been damaged as determined by ohms readings | Call Nuheat at 1-800-778-9276 | |
| Floor heats but GFCI comes on OCCASIONALLY | Programmable thermostat has a defective GFCI that is oversensitive | |
| Halogen lights installed causing electrical noise to trip programmable thermostat | Call Nuheat at 1-800-778-9276 | |
| "LO" reading on the screen | Floor sensing probe is damaged, missing or loose | Call your electrician |
| Problem with programmable thermostat | Call Nuheat at 1-800-778-9276 | |
| "HI" reading on the screen | Floor sensing probe is reading a temperature of over 140F | Call your tile setter to reposition the probe |
| Probe is likely too close or is touching the cable | Call your tile setter to reposition the probe | |
| Probe is damaged | Confirm with electrician and have tile installer install new probe under tile | |
| Programmable thermostat won't hold a program | Problem with programmable thermostat | Call Nuheat at 1-800-778-9276. |
| Thermostat programs are not set properly | Check out program instructions | |
| Programmable thermostat enters "ON" mode to soon | Early start function turning on too soon | Disable early start function on back of faceplate |
| Floor does not heat up | Bad connection in junction box | Refer to instructions and reprogram |
| No voltage to control | Call your electrician | |
| No voltage out of control | Call your electrician - return programmable thermostat to POP for replacement | |
| Probe placed on cable | Call your tile setter to reposition probe | |
| Cable is damaged | Have electrician check for correct cable readings. If incorrect, contact Nuheat at 1-800-778-9276 | |
| Probe in direct sunlight or under obstruction | Call your tile setter to reposition probe | |
| Control showing much higher temperature than set | Problem with programmable thermostat | Return programmable thermostat to POP |
| Probe in direct sunlight or under obstruction | Call your tile setter to reposition probe | |
| Control shows a cool floor temperature but floor feels warm. Heating indicator bars are showing. | Incorrect probe placement. | Call your tile setter to reposition probe |
