When will I receive my Certified PRO number/certificate?
After training completion, program confirmation and the Certified PRO Number will be sent
out directly to the installer
What if I have more installers in my business?
Certified PRO number is assigned to both the Contractor /business and to the individual installer (as an extension of the contractor number)
How long is my certificate valid?
Certificate is valid 10 years from your most recent training date.
What is Total Care Warranty?
In the event of a warranty repair, we will not only provide you with a new product and pay the costs of installing it, we will also cover the repairs or replacement of the floor covering to the equivalent standard. Total Care Warranty is a 25 year warranty covers:
• Product warranty
• Floor heating system replacement
• Floor covering renovation to initial state
When will I receive my certificate and confirmation letter?
The electronic version of the certificate will be sent out by e-mail within 14 business days from the training completion date. A printed version is available upon request