If a product stops working a year or more after installation – Is it automatically a warranty claim?

No, there are some installation issues that might not present immediately (a small nick or the wrong voltage). We won’t know if it’s a warranty claim until we discover the cause of the issue.

What happens if a product is not fixable?

Most of the time our repair technicians can fix a problem. However, if they are not able to (for example the waterproofing in a shower prevents it) –Pentair would work with you for the best alternative typically new product or a refund.

If the repair reveals an issue is due to installation – Who pays?

A non warranty repair would be billed to the person who made the request. Once the cause of the break is known, it will point to the responsible party. It is not Pentair’s responsibility to seek out payment by the accountable party.

If the technician comes to the jobsite and finds nothing wrong – What happens?

The technician is still owed for their time so there would likely be a servicing fee (typcially a reduced charge from the agreed upon repair fee).

If the warranty claim is accepted, does Pentair pay for new materials?

Each case is handled individually and the appropriate support is provided. In most cases, Pentair would cover the repair technician’s work as well as any additional labor involved in finishing the floor.

If a warranty claim is accepted, what does Pentair do with that product information?

Pentair has a quality assurance team that reviews each repair case monthly. If trends present themselves, we study and implement product improvements based on the results.