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In 2006, Nuheat introduced the Lean Production Principles throughout all aspects of its operations. The Leanprinciples – aimed at identifying and eliminating waste and inefficiencies – were quickly embraced by not only Nuheat’s production team, but also the Customer Care Team.
Through an honest assessment of its practices, the Customer Care Team quickly identified its printing procedures as one which could be improved. The team implemented an electronic fax system which funnels all incoming faxes to a central email inbox, eliminating the need for these faxes to be printed and stored in filing cabinets.
This simple change, coupled with an aggressive recycling initiative has saved 7,500 pieces of paper per month amounting to 100,000 pieces annually, not to mention roughly 60 cubic feet of filling cabinets.
And Nuheat continues its efforts towards efficiency and a reduced ecological footprint with the continued introduction of paperless systems throughout other branches of the company. The shipping department has recently initiating paperless procedures, the Outside Sales Team has embraced Customer Relationship Management (CRM) software eliminating the need for faxed quotes and the Technical Service Team’s repair process is now entirely paperless.
Check back often to read about Nuheat’s continuing strides towards efficiency and ecological responsibility.