Mapei Repair Request

Processing requirements for Mapeheat Repair Requests:

1. This service is for in-floor repair of an installed Mapeheat heater only. Problems with a wall-mounted thermostats can be addressed by calling MAPEI Technical Support at 1- 800-361-9309.

2. A certified electrician must complete on-site troubleshooting (Ohms reading & insulation test) prior to initiating a repair request. The electrician should compare the test results to the specifications on the UL/CSA tag attached to the lead wires that connect to the thermostat. Call MAPEI Technical Support at 1-800-361-9309 for assistance.

3. Proof of purchase and/or a photograph of the UL/CSA tag is required in order to initiate a repair.

4. All required fields in the repair request form must be completed. They are marked with an asterisk (*).

Once this form is submitted, you will receive via reply email the case number with further instructions.

Contact Information
First Name and Last Name* Name is required.
City*City is required.
State/Province*State/Province is required.
Company (if applicable)
Contact Email*Contact Email is required.Invalid email address.
Job Site Address*Address is required.
Phone*Phone is required.
Project Information
Purchase/Installation Date
Mapeheat Registered PRO Number (if applicable)
Project Name Homeowner (site) Name
Mapei Representation: (distributor, technical support agent, customer service rep, etc.)
List of troubleshooting steps taken*Troubleshooting steps is required.
Product Information
Mapeheat Product* Product is required.
Thermostat Model* Thermostat model is required.
Subfloor
Floor Covering
Mapei Part Number*Part Number is required.
Ohms Reading (Black to White/Red)*Ohms Reading is required.
Ohms Reading (White/Red to Cable Ground)*Ohms Reading is required.
Voltage*Voltage is required.
Ohms Reading (Black to Cable Ground)*Ohms Reading is required.

Processing requirements for Mapeheat Repair Requests:

Contact Information

Project Information

Product Information

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