Repair Request Form

In order to facilitate timely and effective Technical Service for your nVent Nuheat Floor Heating System, please take a moment and fill out the form below. This form will aid the Residential Customer Care Team with trouble-shooting potential issues, organizing further on-site trouble-shooting by a trained nVent Nuheat Repair Technician, as well as facilitating the repair of warranty and non-warranty issues.

• Project Information

• Project Name* Homeowner (site) Name
• Address*
• City*
• State / Province * Please Select Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming ----------- Alberta British Columbia Manitoba New Brunswick Newfoundland & Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territory
• Zip/Postal Code*
• Telephone*
• Fax
• Email
• Purchase/Installation Date

• Contact Information

• Primary Contact* Person who will be directly involved.
• Telephone*
• Email*
• nVent Nuheat Certified PRO Number (if applicable)
• General Contractor GC on the job (possibly the homeowner).
• Telephone
• Electrician* Name of Electrician on the job.
• Telephone*

• Product Information

• nVent Nuheat Product: Nuheat Custom Mat
  Nuheat Standard Mat
  Nuheat Cable
  Nuheat Cable & Nuheat Membrane
  Nuheat Mesh
• Thermostat Model: Model Number found on the thermostat. Signature
  Home
  Element
  Other
• Subfloor: Concrete
  Plywood
  Concrete-Board
  Other
• Floor Covering: Tile/Stone
  Glue-Down Wood
  Floating Wood
  Other

• Product Troubleshooting Information

  Nuheat Product OHMS READINGS: Your Electrician will be able to do these tests by removing the Nuheat Thermostat connected to your floor heating system and reading the Ohms of the product wires. We require all 3 readings.

• Nuheat Part Number* The Silver/Gray tag on the leads of the mat.  
• Voltage* Please Select 120 V 208 V 240 V
• Ohms Reading (Black to White/Red)*  
• Ohms Reading (Black to Cable Ground)*  
• Ohms Reading (White/Red to Cable Ground)*  

• Additional Information

  If you have already spoken with a nVent Nuheat Representative (distributor, technical support agent, customer service rep etc.), please kindly provide their name, and add any troubleshooting steps you have already taken.

• Nuheat Representation (distributor, technical support agent, customer service rep etc.)
• Date
• List of troubleshooting steps taken: