Processing requirements for Nuheat Mat and Cable Repair Requests:
This is for Post-Sale in-floor Mat/Cable/Mesh Repairs only. If you are having problems with your wall thermostat please contact Nuheat Technical Support at 1 800 778 9276 ext 2.
- This service is for in-floor repair of an installed Nuheat heater only. Problems with a wall-mounted thermostats can be addressed by reviewing the Thermostat Troubleshooting steps located here: https://www.nuheat.com/customer-care/troubleshootingcalling .
- A certified electrician must complete on-site troubleshooting (Ohms reading & insulation test) prior to initiating a repair request. The electrician should compare the test results to the specifications on the UL/CSA tag attached to the lead wires that connect to the thermostat. Call Nuheat Technical Support at 1-800-778-9276, press 2 for assistance. Customer Service hours are Monday to Friday 6:00AM PST / 9:00AM EST to 4:00PST / 7:00PM EST.
- Proof of purchase and/or a photograph of the UL/CSA tag is required in order to initiate a repair as well as the ohms readings given by the electrician. It is recommended that the electrician take photographs of the wiring to the thermostat unit or power location.
- All required fields in the repair request form must be completed. They are marked with an asterisk (*).
Once this form is submitted, you will receive via reply email the case number with further instructions.