Repair Request

Requirements for repair request to be processed:

This is for Post-Sale in-floor Mat/Cable/Mesh Repairs only. If you are having problems with your wall thermostat please contact Nuheat Technical Support at 1 800 778 9276 ext 2.

First and last name
Required troubleshooting completed with certified electrician and Nuheat Technical Support
Model number of product in the floor and ohms readings given by electrician

Contact Information
First Name and Last Name*Contact Name is required.
City*City is required.
State/Province*State/Province is required.
Company (if applicable)
Contact Email*Contact Email is required.Invalid email address.
Job Site Address*Address is required.
Phone*Phone is required.
Project Information
Purchase/Installation Date
nVent Nuheat Certified PRO Number (if applicable)
Project Name Homeowner (site) Name
Nuheat Representation: (distributor, technical support agent, customer service rep, etc.)
List of troubleshooting steps taken*Troubleshooting steps is required.
Product Information
nVent Nuheat Product*Product is required.
Thermostat Model*Thermostat model is required.
Subfloor
Floor Covering
Nuheat Part Number*Part Number is required.
Ohms Reading (Black to White/Red)*Ohms Reading is required.
Ohms Reading (White/Red to Cable Ground)*Ohms Reading is required.
Voltage*Voltage is required.
Ohms Reading (Black to Cable Ground)*Ohms Reading is required.

Requirements for repair request to be processed:

Contact Information

Project Information

Product Information

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